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CHANEL boutiques are the heart of the brand’s progressive vision of style and beauty. As the showcase for CHANEL’s aspirational creations, the Boutique relies on the Local Fashion Stockist team to ensure that stock is available and accessible to allow the sales team to offer the best possible service to clients. From the management of daily deliveries and inventories to maintenance of the stock area, to tracking orders, the Local Fashion Stockist team navigate all areas of the boutique – from the floor to the back-office – ensuring CHANEL’s highly coveted Fashion creations are in the correct place at the correct time and presented in accordance with the House’s image strategy to facilitate the selling ceremony.
IN THIS METIER, WE ARE ENERGISED BY:
Enabling the ultimate client journey by ensuring sales teams have access to Fashion stock.
- Being co-responsible for the proper running of the Boutique in accordance with the established rules
- Looking for solutions to make activity on the Boutique floor more fluid
- Providing support on the floor in case of heavy traffic to facilitate the work of the sales force
- Participating in the arrangement of buffer stocks
- Developing a good knowledge of product lines
- Contributing to the absence of inventory discrepancies
- Participating in the organisation of inventories
- Collaborating with the Boutique teams to ensure all métiers work together to constantly elevate the client experience
Contributing to the operational efficiency of Fashion Boutiques.
- Managing the flow of incoming and outgoing products: opening boxes, labelling, packaging and storage
- Preparing and following-up inter-boutique product transfers
- Participating in the organisation and follow-up of inventories
- Ensuring good maintenance and optimising the storage space of stock
- Participating in the morning brief and contributing feedback and suggestions
- Prioritising tasks to assist client service
- Embracing a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise
- In the French market, the 19MODE team of stock runners manages the local stock, ensuring delivery to the boutiques six days a week and urgent transfers in under two hours
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